This is the privacy notice of ANIMA BESPOKE S.A. (‘we’, ‘our’, or ‘us’).
Our registered office is at 33 Stadiou street, 105 59 Athens, Greece.
Introduction
This notice describes how we collect, store, transfer and use personal data. It tells you
about your privacy rights and how the law protects you.
In the context of the law and this notice, ‘personal data’ is information that clearly
identifies you as an individual or which could be used to identify you if combined with
other information. Acting in any way on personal data is referred to as ‘processing’.
This notice applies to personal data collected through our website and through social
media platforms e.g. Instagram
Except as set out below, we do not share, or sell, or disclose to a third party, any
information collected through our website.
Personal data we process
- How we obtain personal data
The information we process about you includes information:
- you have directly provided to us
- as a result of monitoring how you use our website or our services
- Types of personal data we collect directly
When you use our website, we ask you to provide personal data in our contact form.
This can be categorised into the following groups:
- personal identifiers, such as your first and last names
- contact information, such as your email address, your telephone number
- account information, including your username and password
- records of communication between us including messages sent through our website,
email messages and telephone conversations
- Types of personal data we collect from third parties
We confirm some of the information you provide to us directly using data from other
sources. We also add to the information we hold about you, sometimes to remove the
need for you to provide it to us and sometimes in order to be able to assess the quality
of the services you offer.
The additional information we collect can be categorised as follows:
- information that confirms your identity
- business information, including your business trading name and address, your
company number (if incorporated), and your VAT number (if registered) - information that confirms your contact information
- Types of personal data we collect from your use of our services
By using our website and our services, we process:
- your email address and other information used to access our website and our
services - technical information about the hardware and the software you use to access our
website and use our services, including your Internet Protocol (IP) address, your
browser type and version and your device’s operating system - usage information, including the frequency you use our services, the pages of our
website that you visit, whether you receive messages from us and whether you reply to
those messages - transaction information that includes the details of the products services you have
bought from us and payments made to us for those services - your preferences to receive marketing from us; how you wish to communicate with us;
and responses and actions in relation to your use of our services.
- Our use of aggregated information
We may aggregate anonymous information such as statistical or demographic data for
any purpose. Anonymous information is that which does not identify you as an
individual. Aggregated information may be derived from your personal data but is not
considered as such in law because it does not reveal your identity.
For example, we may aggregate usage information to assess whether a feature of our
website is useful.
However, if we combine or connect aggregated information with your personal data so
that it can identify you in any way, we treat the combined information as personal data,
and it will be used in accordance with this privacy notice.
- If you do not provide personal data we need
Where we need to collect personal data by law, or under the terms of a contract we
have with you, and you fail to provide that data when requested, we may not be able to
perform that contract.
In that case, we may have to stop providing a service to you. If so, we will notify you of
this at the time.
The bases on which we process information about you
The law requires us to determine under which of six defined bases we process different
categories of your personal data, and to notify you of the basis for each category.
If a basis on which we process your personal data is no longer relevant then we shall
immediately stop processing your data. If the basis changes then if required by law we
shall notify you of the change and of any new basis under which we have determined
that we can continue to process your information.
- Information we process because we have a contractual obligation with you
When you buy a product or service from us, or otherwise agree to our terms and
conditions, a contract is formed between you and us.
In order to carry out our obligations under that contract we must process the information
you give us. Some of this information may be personal data.
We may use it in order to:
- verify your identity for security purposes when you use our services
- sell products to you
- provide you with our services
- provide you with suggestions and advice on products, services and how to obtain the
most from using our website
We process this information on the basis there is a contract between us, or that you
have requested we use the information before we enter into a legal contract.
We shall continue to process this information until the contract between us ends or is
terminated by either party under the terms of the contract.
- Information we process with your consent
Through certain actions when otherwise there is no contractual relationship between us,
such as when you browse our website or ask us to provide you more information about
our business, including job opportunities and our products and services, you provide
your consent to us to process information that may be personal data.
Wherever possible, we aim to obtain your explicit consent to process this information,
for example, we ask you to submit your contact information at your own discretion.
If you have given us explicit permission to do so, we may from time to time pass your
name and contact information to selected associates whom we consider may provide
services or products you would find useful.
We continue to process your information on this basis until you withdraw your consent
or it can be reasonably assumed that your consent no longer exists.
You may withdraw your consent at any time by instructing us at violetta@animabespoke.com.
However, if you do so, you may not be able to use our website or our services further.
We aim to obtain and keep your consent to process your information. However, while
we take your consent into account in decisions about whether or not to process your
personal data, the withdrawal of your consent does not necessarily prevent us from
continuing to process it. The law may allow us to continue to process your personal
data, provided that there is another basis on which we may do so. For example, we may
have a legal obligation to do so.
- Information we process for the purposes of legitimate interests
We may process information on the basis there is a legitimate interest, either to you or
to us, of doing so. Where we process your information on this basis, we do after having
given careful consideration to:
- whether the same objective could be achieved through other means
- whether processing (or not processing) might cause you harm
- whether you would expect us to process your data, and whether you would, in the
round, consider it reasonable to do so
For example, we may process your data on this basis for the purposes of:
- improving our services
- record-keeping for the proper and necessary administration of our business
- responding to unsolicited communication from you to which we believe you would
expect a response - preventing fraudulent use of our services
- exercising our legal rights, including to detect and prevent fraud and to protect our
intellectual property - insuring against or obtaining professional advice that is required to manage business
risk - protecting your interests where we believe we have a duty to do so
- Information we process because we have a legal obligation
Sometimes, we must process your information in order to comply with a statutory
obligation. For example, we may be required to give information to legal authorities if
they so request or if they have the proper authorization such as a search warrant or
court order.
This may include your personal data.
- Information we process to protect vital interests
In situations where processing personal information is necessary to protect someone’s
life, where consent is unable to be given and where other lawful bases are not
appropriate, we may process personal information on the basis of vital interests. For
example, we may inform relevant organizations if we have a safeguarding concern
about a vulnerable person. How and when we process your personal data
- Your personal data is not shared
We do not share or disclose to a third party, any information collected through our
website.
- Information you provide
Our website allows you to post information with a view to that information being read,
copied, downloaded, or used by us.
For example, when you leave post a message through the contact form on our website,
we reasonably assume that you consent for the message to be seen by our staff. Your
message will contain information that is personal data. We do not specifically use this
information except to use it for contacting you.
Provided your request is reasonable and there is no legal basis for us to retain it, then at
our discretion we may agree to your request to delete personal data that you have given
to us. You can make a request by contacting us at violetta@animabespoke.com.
- Payment information
Payment information is never taken by us or transferred to us either through our website
or otherwise. Our employees and contractors never have access to it.
At the point of payment, you are transferred to a secure page on the website of Stripe or
some other reputable payment service provider. That page may be branded to look like
a page on our website, but it is not controlled by us.
- Job application and employment
If you send us information in connection with a job application, we may keep it for up to
three years in case we decide to contact you at a later date.
If we employ you, we collect information about you and your work from time to time
throughout the period of your employment. This information will be used only for
purposes directly relevant to your employment. After your employment has ended, we
will keep your file for six years before destroying or deleting it.
- Information obtained from third parties
Although we do not disclose your personal data to any third party (except as set out in
this notice), we sometimes receive data from third parties whose services we use, in the
context of providing you with our services at your consent.
- Credit reference
To assist in combating fraud, we may share information with credit reference agencies,
so far as it relates to clients or customers who instruct their credit card issuer to cancel
payment to us without having first provided an acceptable reason to us and given us the
opportunity to refund their money.
- Service providers and business partners
We may share your personal data with businesses that provide services to us, or with
business partners.
As examples:
- we may pass your payment information to our payment service provider to take
payments from you - we may use fraud prevention agencies and credit reference agencies to verify your
identity and we may pass your information to those agencies if we strongly suspect
fraud on our website
- Referral partners
This is information given to us by you in your capacity as an affiliate of us or as a
referral partner.
It allows us to recognize visitors that you have referred to us, and to credit to you
commission due for such referrals. It also includes information that allows us to transfer
commission to you.
The information is not used for any other purpose.
We undertake to preserve the confidentiality of the information and of the terms of our
relationship.
We expect any affiliate or partner to agree to reciprocate this policy.
Use of information we collect through automated systems
- Cookies
Cookies are small text files that are placed on your computer’s hard drive by your web
browser when you visit a website that uses them. They allow information gathered on
one web page to be stored until it is needed for use at a later date.
They are commonly used to provide you with a personalized experience while you
browse a website, for example, allowing your preferences to be remembered.
They can also provide core functionality such as security, network management, and
accessibility; record how you interact with the website so that the owner can understand
how to improve the experience of other visitors; and serve you advertisements that are
relevant to your browsing history.
Some cookies may last for a defined period of time, such as one visit (known as a
session), one day or until you close your browser. Others last indefinitely until you
delete them.
Your web browser should allow you to delete any cookie you choose. It should also
allow you to prevent or limit their use. Your web browser may support a plug-in or add-
on that helps you manage which cookies you wish to allow to operate.
The law requires you to give explicit consent for use of any cookies that are not strictly
necessary for the operation of a website.
If you choose not to use cookies or you prevent their use through your browser settings,
you may not be able to use all the functionality of our website.
We use cookies in the following ways:
- to track how you use our website
- to record whether you have seen specific messages we display on our website
- Personal identifiers from your browsing activity
Requests by your web browser to our servers for web pages and other content on our
website are recorded.
We record information such as your geographical location, your Internet service
provider and your IP address. We also record information about the software you are
using to browse our website, such as the type of computer or device and the screen
resolution.
We use this information in aggregate to assess the popularity of the webpages on our
website and how we perform in providing content to you.
If combined with other information we know about you from previous visits, the data
possibly could be used to identify you personally, even if you are not signed in to our
website.
- Re-marketing
Re-marketing involves placing a ‘tracking technology’ such as a cookie, a ‘web beacon’
(also known as an ‘action tag’ or a ‘single-pixel GIF’) to track which pages you visit and
to serve you relevant adverts for our services when you visit some other website.
The benefit of re-marketing technology is that we can provide you with more useful and
relevant adverts, and not show you ones repeatedly that you may have already seen.
We may use a third-party advertising service to provide us with re-marketing services
from time to time. If you have consented to our use of such tracking technologies, you
may see advertisements for our products and services on other websites.
We do not provide your personal data to advertisers or to third-party re-marketing
service providers.
Other matters
- Your rights
The law requires us to tell you about your rights and our obligations to you in regard to
the processing and control of your personal data.
We do this now, by requesting that you read the information provided
at http://www.knowyourprivacyrights.org
- Encryption of data sent between us
We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser
and to encrypt any data you give us.
Whenever information is transferred between us, you can check that it is done so using
SSL by looking for a closed padlock symbol or other trust mark in your browser’s URL
bar or toolbar.
- Delivery of services using third party communication software
With your consent, we may communicate using software provided by a third party such
as Facebook (WhatsApp), Apple (Facetime), Microsoft (Skype) or Zoom Video
Communications (Zoom).
Such methods of communication should secure your personal data using encryption
and other technologies. The providers of such software should comply with all
applicable privacy laws, rules, and regulations, including the GDPR.
If you have any concerns about using a particular software for communication, please
tell us.
- Data may be processed outside Greece.
Our website is hosted in Greece.
We may also use outsourced services in countries outside Greece from time to time in
other aspects of our business.
Accordingly, data obtained within Greece or any other country could be processed
outside Greece.
We use the following safeguards with respect to data transferred outside Greece.
- the data protection clauses in our contracts with data processors include transfer clauses
written by or approved by a supervisory authority. - we comply with a code of conduct approved by a supervisory authority.
- we are certified under an approved certification mechanism as provided for in the Act.
- both our organisation and the processor are public authorities between whom there is
either a legally binding agreement or administrative arrangements approved by a
supervisory authority relating to protection of your information.
- Control over your own information
It is important that the personal data we hold about you is accurate and up to date. Please
inform us if your personal data changes.
At any time, you may contact us to request that we provide you with the personal data we
hold about you.
At any time you may review or update personally identifiable information that we hold about
you, by signing in to your account on our website.
To obtain a copy of any information that is not provided on our website you should contact
us to make that request.
When we receive any request to access, edit or delete personal data we first take
reasonable steps to verify your identity before granting you access or otherwise taking any
action. This is important to safeguard your information.
Please be aware that we are not obliged by law to provide you with all personal data we
hold about you, and that if we do provide you with information, the law allows us to charge
for such provision if doing so incurs costs for us. After receiving your request, we will tell
you when we expect to provide you with the information, and whether we require any fee for
providing it to you.
If you wish us to remove personally identifiable information from our website, you should
contact us to make your request. This may limit the service we can provide to you.
We remind you that we are not obliged by law to delete your personal data or to stop
processing it simply because you do not consent to us doing so. While having your consent
is an important consideration as to whether to process it, if there is another legitimate basis
on which we may process it, we may do so on that basis.
- Communicating with us
When you contact us, whether by telephone, through our website or by email, we collect the
data you have given to us in order to reply with the information you need.
We record your request and our reply in order to increase the efficiency of our business.
We may keep personally identifiable information associated with your message, such as
your name and email address so as to be able to track our communications with you to
provide a high quality service.
- Retention period
Except as otherwise mentioned in this privacy notice, we keep your personal data only for
as long as required by us:
- to provide you with the services you have requested
- to comply with other law, including for the period demanded by our tax authorities
- to support a claim in court
- Compliance with the law
Our privacy policy complies with the law in the United Kingdom, specifically with the Data
Protection Act 2018 (the ‘Act’) accordingly incorporating the EU General Data Protection
Regulation (‘GDPR’) and the Privacy and Electronic Communications Regulations (‘PECR’).
- Review of this privacy policy
We shall update this privacy notice from time to time as necessary.
